Shipping policy

In Canada

Shipping charges are extra and subject to the carrier's terms and conditions.
A tracking number is provided. All parcels are shipped "NO signature required".
Insurance for lost packages is the Canada Post basic package unless specified prior to checkout. Under no circumstances can this be altered.

International Orders

Insurance for lost packages is the Canada Post basic package unless specified otherwise.
Shipping charges are extra and subject to the carrier's terms and conditions.
A tracking number is provided. All parcels are shipped "NO signature required".
Insurance for lost packages is the Canada Post basic package unless specified before checkout. Under no circumstances can this be altered.

Duties and taxes are the buyer's responsibility and are NOT included in the shipping charges.

Local Pickup

Local pickup orders are typically ready within 24 hours. Please wait until you have received email confirmation that your order is ready before coming to pick it up. Please have your order number ready when picking up your order and call for store hours before coming. Please note that parking on Queen Street is not allowed after 3 p.m.