Black Market Toronto Frequently Asked Questions

Returns & Refunds

Do you offer refunds? Do you offer refunds?

Due to the nature of our products, ALL SALES ARE FINAL.

We work hard to grade products accurately. Be sure to check the listing closely and if you have questions, we'll answer them as soon as possible before you purchase an item.

You are welcome to see the product before purchasing it by making special arrangements to visit our store. Please provide 48 hours notice and we'll have it ready for you to try on.

Shipping & Delivery

May I pick up my ONLINE purchase in-store? May I pick up my ONLINE purchase in-store?

Yes. AFTER purchasing you will given the opportunity to pick-up your webstore order at our upstairs store, Black Market VIntage, a couple of days after the purchase date.

NOTE: Items for sale on our webstore are kept offsite and are NOT available for trying on or inspection in the store until AFTER purchasing.

Can I find/try on webstore items in the bricks and mortar stores? Can I find/try on webstore items in the bricks and mortar stores?

No. All items for sale online are ONLINE ONLY.

After purchasing ONLINE, you may choose to pick-up your purchase in our upstairs store, Black Market Vintage.

You may inspect it and try it on at the store on that visit. If you are not completely happy at that time, you may receive an in-store credit or a refund.

Do you ship to my area? Do you ship to my area?

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

How long does it take to get my products? How long does it take to get my products?

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

How much is Shipping? How much is Shipping?

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Do you ship Internationally? Do you ship Internationally?

Yes, we ship our products to many different regions.

International orders are subject to higher shipping fees and customs/duties are the responsibility of the purchaser.

Shipping rates vary depending on your region.

Payments

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Currency